At GelNumberPlates, we take pride in our quality products and craftsmanship. However, if you're not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
We accept returns under the following conditions:
- Received damaged or defective product
- Wrong product shipped (different from what was ordered)
- Customization errors made by us
Note: We cannot accept returns for:
- Custom number plates with correct personalization as per your order
- Products damaged due to improper installation or handling
- Change of mind after purchase
2. Return Timeframe
- Return requests must be initiated within 7 days of delivery
- The product must be returned within 3 days of approval
- Returns received after this period will not be processed
3. Return Process
- Contact our support team at contact.gelnumberplates@gmail.com or call +91 9652190405
- Provide your order number and photos/videos of the issue
- We'll verify and email you a Return Authorization (RA) number
- Pack the item securely in original packaging (if possible)
- Ship to our Hyderabad address (we'll provide details)
Important: Returns without an RA number will not be accepted.
4. Refund Policy
- Upon receiving and inspecting the returned item, we'll process your refund within 3-5 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable (except for our errors)
- For replacements, we'll ship the new product within 2 business days of return approval
5. Return Shipping
- Free return shipping for damaged/wrong items (we'll arrange pickup)
- For other eligible returns, customer pays return shipping
- We recommend using a trackable shipping service
6. Warranty
All our gel number plates come with a 6-month warranty against:
- Peeling of gel coating
- Color fading under normal conditions
- Manufacturing defects
Warranty does not cover damage from accidents, improper installation, or natural wear and tear.